IBM Software Group hiring Technical Support Associate – Degree, Diploma

1. Ability to identify basic hardware parts and aware of basic hardware concepts
2. User level familiarity with at least one e-mail client – Outlook, Notes etc.
. Awareness of basic networking concepts and technologies.
. Questioning skills /probing skills, as relevant to the issue and level of the caller

Experience : Freshers/Exp
Location : Bangalore,Hyderabad

1. Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.
2. Shifts will 24×7 in nature and can vary depending on geographies supported

. Skilled in commercially standard software applications and major desktop operating systems.

QUALIFICATION CRITERIA

Eligibility : Degree/ Diploma

JOB DESCRIPTION / DESIRED CANDIDATE PROFILE

Key Elements:

1. Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts – including evening and night shifts.

 2. Shifts will 24×7 in nature and can vary depending on geographies supported

COMPANY PROFILE

The International Business Machines Corporation (commonly referred as IBM) is an American multinational technology and consulting corporation, with headquarters in Armonk, New York, United States. IBM manufactures and markets computer hardware and software, and offers infrastructure, hosting and consulting services in areas ranging from mainframe computers to nanotechnology